We truly thank you for you patience during this time.
Posted Oct 25, 2026 - 19:20 PDT
Update
The root cause of the issue has been resolved, however getting our systems fully operational is taking longer than expected. We will be working throughout the day to ensure systems are operations.
Posted Oct 25, 2026 - 05:58 PDT
Identified
Our Data Center partner has identified the issue and is actively working on restoration. We do not have an ETA on restoration. Once that is made available, or upon resolution, we will send another update.
Thank you patience and understanding.
Posted Oct 24, 2026 - 10:01 PDT
Investigating
We have been made aware there is a network issue impacting our Data Center.
This will affect systems such as VDI, the Shared Drives (H/R/T), as well as Documents within SnapHOA - Management.
We are working with our partners to identify the cause.
Posted Oct 24, 2026 - 06:17 PDT
This incident affected: File Server (H Drive, R Drive, T Drive, User Files), SnapHOA (Management App), and VDI, VPN.