Update - We have an update on the fiber outage. Cogent's teams have identified two separate fiber breaks and are actively working on repairs at both locations. Based on what we know, these repairs will take a significant amount of time to complete.
We will monitor Cogent's progress throughout the night and provide an update in the morning with more information as it becomes available.
We appreciate your patience while this is being worked on.
Sep 02, 2026 - 16:27 PDT
We will monitor Cogent's progress throughout the night and provide an update in the morning with more information as it becomes available.
We appreciate your patience while this is being worked on.
Sep 02, 2026 - 16:27 PDT
Update - We wanted to provide a quick update on the fiber outage affecting our data center. Our Data Center partner, Cogent, has Engineers and their third-party fiber vendor currently on-site working on restoration efforts. At this time, we don't have an estimated time to repair. As more information becomes available, we will provide more updates.
We appreciate your patience while this is being resolved.
Sep 02, 2026 - 13:50 PDT
We appreciate your patience while this is being resolved.
Sep 02, 2026 - 13:50 PDT
Identified - We've identified the root cause of the VDI connectivity issues we reported earlier. A fiber outage in the Los Angeles region is affecting our data center, which is causing degradation to VDI, Shared Drives, and Printing services in our Corporate and Regional Offices.
Our Support Team is also actively reaching out to individuals who are on a special VPN connection to ensure that they have access to standard internet resources.
We're working with our provider to resolve this and will provide updates as we have more information.
Thank you for your patience and understanding.
Sep 02, 2026 - 09:32 PDT
Our Support Team is also actively reaching out to individuals who are on a special VPN connection to ensure that they have access to standard internet resources.
We're working with our provider to resolve this and will provide updates as we have more information.
Thank you for your patience and understanding.
Sep 02, 2026 - 09:32 PDT
Investigating - We're currently experiencing VDI connectivity issues affecting a portion of our users. Some users are unable to connect to VDI at all, and our team is reaching out to those individuals directly. For the majority of VDI users, internet speeds within VDI sessions are significantly slow, with sites either not loading or taking extended time to connect and navigate.
We are investigating the root cause now and will provide an update as soon as we have more information.
Thank you for your patience.
Sep 02, 2026 - 08:09 PDT
We are investigating the root cause now and will provide an update as soon as we have more information.
Thank you for your patience.
Sep 02, 2026 - 08:09 PDT
About This Site
This Action and SnapHOA Technology Department will utilize this page to provide updates on any issues or planned outages that might affect Team Members and Residents. Please check back to this page often to receive regular updates.
If you are experiencing issues with any application, please check below to see if that program is listed as currently being affected. If it's not listed as Operational, that means that we are aware that there is an issue and we are actively working to resolve the issue and any updates we have will be provided through this site.
Databases (Sql)
Operational
Exchange 365 (Email)
Operational
File Server
Partial Outage
H Drive
Partial Outage
R Drive
Partial Outage
T Drive
Partial Outage
User Files
Partial Outage
Sharepoint
Operational
SnapHOA
Degraded Performance
Action List
Operational
Desktop (Architectural/Violations)
Operational
Management App
Degraded Performance
Mobile App
Operational
Resident/Board Portal
Operational
Satellite/Corporate Office
Partial Outage
Wifi
Operational
Internet
Operational
Printing
Partial Outage
VDI
Partial Outage
VPN
Partial Outage
WordPress
Operational
AWS
Operational
AWS ec2-us-west-1
Operational
AWS s3-us-west-1
Operational
AWS ec2-us-west-2
Operational
Jira
Operational
Jira Service Management Jira Service Management Email Requests
Operational
Jira Service Management Automation for Jira
Operational
Jira Service Management Authentication and User Management
Operational
Jira Service Management Service Portal
Operational
Twilio SendGrid
Operational
SendGrid API
Operational
SendGrid API v2
Operational
SendGrid API v3
Operational
SendGrid Email Activity
Operational
SendGrid Event Webhook
Operational
SendGrid Parse API
Operational
Twilio REST API
Operational
Twilio SMS
Operational
Twilio SMS Long Code, North America
Operational
Zoom
Operational
Zoom Zoom Chat
Operational
Zoom Zoom Meetings
Operational
Zoom Webhooks
Operational
Zoom Zoom Phone
Operational
Zoom Calling (Inbound/Outbound)
Operational
Zoom SMS/MMS (Inbound/Outbound)
Operational
Archived
Operational
GRID
Operational
Jenark
Operational
Confluence Search
Operational
Confluence View Content
Operational
CodeTwo Outlook add-ins
Operational
CodeTwo Signature adding (rules processing)
Operational
1Password SSO (Single Sign On)
Operational
1Password 1Password.com website
Operational
1Password Access to passwords and other items
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.