Update - The root cause of the issue has been resolved, however getting our systems fully operational is taking longer than expected. We will be working throughout the day to ensure systems are operations.
Oct 25, 2026 - 05:58 PDT
Oct 25, 2026 - 05:58 PDT
Identified - Our Data Center partner has identified the issue and is actively working on restoration. We do not have an ETA on restoration. Once that is made available, or upon resolution, we will send another update.
Thank you patience and understanding.
Oct 24, 2026 - 10:01 PDT
Thank you patience and understanding.
Oct 24, 2026 - 10:01 PDT
Investigating - We have been made aware there is a network issue impacting our Data Center.
This will affect systems such as VDI, the Shared Drives (H/R/T), as well as Documents within SnapHOA - Management.
We are working with our partners to identify the cause.
Oct 24, 2026 - 06:17 PDT
This will affect systems such as VDI, the Shared Drives (H/R/T), as well as Documents within SnapHOA - Management.
We are working with our partners to identify the cause.
Oct 24, 2026 - 06:17 PDT
About This Site
This Action and SnapHOA Technology Department will utilize this page to provide updates on any issues or planned outages that might affect Team Members and Residents. Please check back to this page often to receive regular updates.
If you are experiencing issues with any application, please check below to see if that program is listed as currently being affected. If it's not listed as Operational, that means that we are aware that there is an issue and we are actively working to resolve the issue and any updates we have will be provided through this site.
Databases (Sql)
Operational
Exchange 365 (Email)
Operational
File Server
Major Outage
H Drive
Major Outage
R Drive
Major Outage
T Drive
Major Outage
User Files
Major Outage
Sharepoint
Operational
SnapHOA
Degraded Performance
Action List
Operational
Desktop (Architectural/Violations)
Operational
Management App
Degraded Performance
Mobile App
Operational
Resident/Board Portal
Operational
Satellite/Corporate Office
Operational
Wifi
Operational
Internet
Operational
Printing
Operational
VDI
Major Outage
VPN
Major Outage
WordPress
Operational
AWS
Operational
AWS ec2-us-west-1
Operational
AWS s3-us-west-1
Operational
AWS ec2-us-west-2
Operational
Jira
Operational
Jira Service Management Jira Service Management Email Requests
Operational
Jira Service Management Automation for Jira
Operational
Jira Service Management Authentication and User Management
Operational
Jira Service Management Service Portal
Operational
Twilio SendGrid
Operational
SendGrid API
Operational
SendGrid API v2
Operational
SendGrid API v3
Operational
SendGrid Email Activity
Operational
SendGrid Event Webhook
Operational
SendGrid Parse API
Operational
Twilio REST API
Operational
Twilio SMS
Operational
Twilio SMS Long Code, North America
Operational
Zoom
Operational
Zoom Zoom Chat
Operational
Zoom Zoom Meetings
Operational
Zoom Webhooks
Operational
Zoom Zoom Phone
Operational
Zoom Calling (Inbound/Outbound)
Operational
Zoom SMS/MMS (Inbound/Outbound)
Operational
Archived
Operational
GRID
Operational
Jenark
Operational
Confluence Search
Operational
Confluence View Content
Operational
CodeTwo Outlook add-ins
Operational
CodeTwo Signature adding (rules processing)
Operational
1Password SSO (Single Sign On)
Operational
1Password 1Password.com website
Operational
1Password Access to passwords and other items
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.