Exchange 365 Email Outage - Some Users
Update - Microsoft has yet to publish an ETA on restoration. If one is made available we will share it as soon as we can.
Nov 12, 2026 - 16:14 PST
Update - We are continuing to monitor the situation. Microsoft is actively working to restore their services.
Nov 12, 2026 - 14:39 PST
Monitoring - Microsoft is reporting "Users may be unable to connect to their mailboxes in Exchange Online through multiple connection methods."

Affected users may have Outlook suddenly show "disconnected" or "trying to connect" as well as being unable to log into https://outlook.office.com/mail/,

We are monitoring the situation and will update as Microsoft releases more information.
Nov 12, 2026 - 10:32 PST

About This Site

This Action and SnapHOA Technology Department will utilize this page to provide updates on any issues or planned outages that might affect Team Members and Residents. Please check back to this page often to receive regular updates.

If you are experiencing issues with any application, please check below to see if that program is listed as currently being affected. If it's not listed as Operational, that means that we are aware that there is an issue and we are actively working to resolve the issue and any updates we have will be provided through this site.

Uptime over the past 90 days. View historical uptime.
Databases (Sql) Operational
Exchange 365 (Email) Partial Outage
File Server Operational
H Drive Operational
R Drive Operational
T Drive Operational
User Files Operational
Sharepoint Operational
SnapHOA Operational
Action List Operational
Desktop (Architectural/Violations) Operational
Management App Operational
Mobile App Operational
Resident/Board Portal Operational
Satellite/Corporate Office Operational
Wifi Operational
Internet Operational
Printing Operational
VDI Operational
VPN Operational
WordPress Operational
AWS Operational
AWS ec2-us-west-1 Operational
AWS s3-us-west-1 Operational
AWS ec2-us-west-2 Operational
Jira Operational
Jira Service Management Jira Service Management Email Requests Operational
Jira Service Management Automation for Jira Operational
Jira Service Management Authentication and User Management Operational
Jira Service Management Service Portal Operational
Twilio SendGrid Operational
SendGrid API Operational
SendGrid API v2 Operational
SendGrid API v3 Operational
SendGrid Email Activity Operational
SendGrid Event Webhook Operational
SendGrid Parse API Operational
Twilio REST API Operational
Twilio SMS Operational
Twilio SMS Long Code, North America Operational
Zoom Operational
Zoom Zoom Chat Operational
Zoom Zoom Meetings Operational
Zoom Webhooks Operational
Zoom Zoom Phone Operational
Zoom Calling (Inbound/Outbound) Operational
Zoom SMS/MMS (Inbound/Outbound) Operational
Archived Operational
GRID Operational
Jenark Operational
Confluence Search Operational
Confluence View Content Operational
CodeTwo Outlook add-ins Degraded Performance
CodeTwo Signature adding (rules processing) Operational
1Password SSO (Single Sign On) Operational
1Password 1Password.com website Operational
1Password Access to passwords and other items Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Security Patching Nov 12th Nov 12, 2026 22:00 - Nov 13, 2026 00:00 PST

Tonight, November 12th at 10pm (Pacific), we will be continuing urgent security updates on our servers. We anticipate these patches to take up to 2 hours to apply.

Internal services may have moments of degradation and inoperability as they apply to our core servers.
Posted on Nov 12, 2026 - 15:25 PST

Nov 12, 2026

Security Patching
Completed - The scheduled maintenance has been completed.
Nov 12, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 22:00 PST
Scheduled - Tonight, November 11th at 10pm (Pacific), we will be performing urgent security updates on our servers and VDI machines. We anticipate these patches to take up to 2 hours to apply.

During this time VDIs may be inaccessible and reboot. For VDI users, we encourage you to save all work and close out of all applications prior to this time. Internal systems, such as User Files (Desktop/Documents redirection), may experience brief interruptions.

Thank you for your patience.
Nov 11, 11:57 PST

Nov 11, 2026

Nov 10, 2026

No incidents reported.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

Corp/Satellite Offices - Printing Issue
Resolved - The issue affecting printing in all corporate and satellite offices has been resolved. If you still see an error when printing, please restart your computer.

If the issue continues after restarting, please use the Contact Support Link at https://linktree.actionlife.com to receive additional assistance.

As always, we thank you for your patience.
Nov 4, 13:26 PST
Identified - We have identified the issue affecting printing in all corporate and satellite offices. Our team is currently testing to confirm that printing is fully operational.

Once our testing is complete, we will provide a final resolution update, which may include instructions for you to follow.

We appreciate your patience while we work through this.
Nov 4, 12:09 PST
Investigating - We are aware of an issue affecting printing in all corporate and satellite offices. The issue is tied to PaperCut, our print management system, and you may be unable to print. Our team is investigating to find the cause.

We will provide an update as soon as we have more information.

Thank you for your patience.
Nov 4, 09:32 PST

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

Online Payments - Service Issue
Resolved - The issue affecting online payments has been resolved. Our monitoring confirms that Payabli, our payment processing service provider, has returned to normal, and payment activity is back to normal.

If you experience any further issues, please use the Contact Support Link at https://linktree.actionlife.com to receive additional assistance.

As always, we thank you for your patience.
Oct 29, 14:52 PDT
Investigating - We are aware of an issue affecting online payments. Some residents may see errors or slowness when making payments. Payabli, our payment processing service provider, has opened an incident, and our team is monitoring the situation closely.

We will share more information as it becomes available

We appreciate your patience while we work through this.
Oct 29, 14:01 PDT
Incident History Powered by Atlassian Statuspage