Partially Degraded Service

About This Site

This Action and SnapHOA Technology Department will utilize this page to provide updates on any issues or planned outages that might affect Team Members and Residents. Please check back to this page often to receive regular updates.

If you are experiencing issues with any application, please check below to see if that program is listed as currently being affected. If it's not listed as Operational, that means that we are aware that there is an issue and we are actively working to resolve the issue and any updates we have will be provided through this site.

Databases (Sql) Operational
90 days ago
100.0 % uptime
Today
Exchange 365 (Email) Operational
90 days ago
100.0 % uptime
Today
File Server Operational
90 days ago
100.0 % uptime
Today
H Drive Operational
90 days ago
100.0 % uptime
Today
R Drive Operational
90 days ago
100.0 % uptime
Today
T Drive Operational
90 days ago
100.0 % uptime
Today
User Files Operational
90 days ago
100.0 % uptime
Today
Sharepoint Operational
90 days ago
100.0 % uptime
Today
SnapHOA Operational
90 days ago
99.81 % uptime
Today
Action List Operational
90 days ago
100.0 % uptime
Today
Desktop (Architectural/Violations) Operational
90 days ago
100.0 % uptime
Today
Management App Operational
90 days ago
99.99 % uptime
Today
Mobile App Operational
90 days ago
99.05 % uptime
Today
Resident/Board Portal Operational
90 days ago
100.0 % uptime
Today
Satellite/Corporate Office Operational
90 days ago
100.0 % uptime
Today
Wifi Operational
90 days ago
100.0 % uptime
Today
Internet Operational
90 days ago
100.0 % uptime
Today
Printing Operational
90 days ago
100.0 % uptime
Today
VDI Operational
90 days ago
99.98 % uptime
Today
VPN Operational
90 days ago
100.0 % uptime
Today
WordPress Operational
90 days ago
99.63 % uptime
Today
AWS Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS s3-us-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-west-2 Operational
90 days ago
100.0 % uptime
Today
Jira Operational
Jira Service Management Jira Service Management Email Requests Operational
Jira Service Management Automation for Jira Operational
Jira Service Management Authentication and User Management Operational
Jira Service Management Service Portal Operational
Twilio SendGrid Degraded Performance
SendGrid API Operational
SendGrid API v2 Operational
SendGrid API v3 Operational
SendGrid Email Activity Operational
SendGrid Event Webhook Operational
SendGrid Parse API Operational
Twilio REST API Operational
Twilio SMS Operational
Twilio SMS Long Code, North America Degraded Performance
Zoom Operational
90 days ago
100.0 % uptime
Today
Zoom Zoom Chat Operational
90 days ago
100.0 % uptime
Today
Zoom Zoom Meetings Operational
90 days ago
100.0 % uptime
Today
Zoom Webhooks Operational
90 days ago
100.0 % uptime
Today
Zoom Zoom Phone Operational
90 days ago
100.0 % uptime
Today
Zoom Calling (Inbound/Outbound) Operational
Zoom SMS/MMS (Inbound/Outbound) Operational
Archived Operational
90 days ago
100.0 % uptime
Today
GRID Operational
90 days ago
100.0 % uptime
Today
Jenark Operational
90 days ago
100.0 % uptime
Today
Confluence Search Operational
Confluence View Content Operational
CodeTwo Outlook add-ins Operational
CodeTwo Signature adding (rules processing) Operational
1Password SSO (Single Sign On) Operational
1Password 1Password.com website Operational
1Password Access to passwords and other items Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Aug 28, 2026
Resolved - All WordPress sites are now functioning normally, and admin access has been fully restored. The infrastructure incident has been resolved, and services are operating at normal performance levels.

We appreciate your patience while our hosting platform worked through its recovery efforts.

If you experience any further issues, please use the Contact Support Link located at https://linktree.actionlife.com to receive additional assistance.

Aug 28, 17:22 PDT
Update - Our hosting platform has identified the specific cause of the infrastructure incident and is actively working to restore full service. With nearly 200 add-on domains and our large multisite network running on a single account, the combination of background tasks and visitor traffic exceeded the server's connection limit, causing database errors and slow load times.

Their support team has taken immediate steps to improve performance in the short term. For a permanent fix, they have escalated the request to their technical team to increase the connection limit for our account. We will receive an update and resolution timeline from their technical team as they continue their recovery efforts.

While we await the permanent connection limit increase, please be aware that as traffic increases, visitors and internal staff may continue to experience errors when attempting to access certain pages, including admin-specific features.

We will continue to monitor the situation and provide another update once services have fully stabilized.

Aug 28, 13:19 PDT
Identified - Our hosting platform has reported incidents affecting its hosting infrastructure. This is the root cause of the WordPress issues we reported just a moment ago. We are monitoring the situation and will provide another update as soon as we receive word that the hosting platform has resolved its issues.
Aug 28, 11:01 PDT
Investigating - It has come to our attention that we are currently experiencing issues with our WordPress environment.

WordPress admin login is unavailable and we are unable to access the admin dashboard for any WordPress sites. Additionally, public-facing websites are experiencing slow load times, with all public websites loading slower than normal, including our HOA-managed community sites in WordPress.

We are actively investigating the root cause and will provide an update as soon as we have more information.

Aug 28, 10:55 PDT
Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.