Monitoring - Our team will continue to actively monitor systems as CINC works on a resolution over the next few weeks. You may notice occasional or intermittent delays during this time. We will continue to share any provided updates. If you encounter issues beyond slow performance, please contact the Technology Support Department for assistance.
Thank you for your continued patience.
Dec 04, 2025 - 10:54 PST
Thank you for your continued patience.
Dec 04, 2025 - 10:54 PST
Investigating - We are currently experiencing delayed response times with our backend accounting platform, CINC Systems. As a result, users may encounter extended wait times or intermittent errors when accessing information through the SnapHOA system. Our team is actively working with our partners at CINC Systems to resolve the issue as quickly as possible. We appreciate your patience during this time. If you encounter issues beyond slow performance or access errors, please contact the Technology Support Department for further assistance.
Thank you for your attention to this matter.
Dec 02, 2025 - 09:28 PST
Thank you for your attention to this matter.
Dec 02, 2025 - 09:28 PST
About This Site
This Action and SnapHOA Technology Department will utilize this page to provide updates on any issues or planned outages that might affect Team Members and Residents. Please check back to this page often to receive regular updates.
If you are experiencing issues with any application, please check below to see if that program is listed as currently being affected. If it's not listed as Operational, that means that we are aware that there is an issue and we are actively working to resolve the issue and any updates we have will be provided through this site.
Databases (Sql)
Operational
Exchange 365 (Email)
Operational
File Server
Operational
H Drive
Operational
R Drive
Operational
T Drive
Operational
User Files
Operational
Sharepoint
Operational
SnapHOA
Degraded Performance
Action List
Operational
Desktop (Architectural/Violations)
Operational
Management App
Degraded Performance
Mobile App
Operational
Resident/Board Portal
Degraded Performance
Satellite/Corporate Office
Operational
Wifi
Operational
Internet
Operational
Printing
Operational
VDI
Operational
VPN
Operational
WordPress
Operational
AWS
Operational
AWS ec2-us-west-1
Operational
AWS s3-us-west-1
Operational
AWS ec2-us-west-2
Operational
Jira
Operational
Jira Service Management Jira Service Management Email Requests
Operational
Jira Service Management Automation for Jira
Operational
Jira Service Management Authentication and User Management
Operational
Jira Service Management Service Portal
Operational
Twilio SendGrid
Degraded Performance
SendGrid API
Operational
SendGrid API v2
Operational
SendGrid API v3
Operational
SendGrid Email Activity
Operational
SendGrid Event Webhook
Operational
SendGrid Parse API
Operational
Twilio REST API
Operational
Twilio SMS
Degraded Performance
Twilio SMS Long Code, North America
Degraded Performance
Zoom
Operational
Zoom Zoom Chat
Operational
Zoom Zoom Meetings
Operational
Zoom Webhooks
Operational
Zoom Zoom Phone
Operational
Zoom Calling (Inbound/Outbound)
Operational
Zoom SMS/MMS (Inbound/Outbound)
Operational
Archived
Operational
GRID
Operational
Jenark
Operational
Confluence Search
Operational
Confluence View Content
Operational
CodeTwo Outlook add-ins
Operational
CodeTwo Signature adding (rules processing)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.