Partially Degraded Service

About This Site

This Action and SnapHOA Technology Department will utilize this page to provide updates on any issues or planned outages that might affect Team Members and Residents. Please check back to this page often to receive regular updates.

If you are experiencing issues with any application, please check below to see if that program is listed as currently being affected. If it's not listed as Operational, that means that we are aware that there is an issue and we are actively working to resolve the issue and any updates we have will be provided through this site.

Uptime over the past 90 days. View historical uptime.
Databases (Sql) Operational
90 days ago
100.0 % uptime
Today
Exchange 365 (Email) Operational
90 days ago
100.0 % uptime
Today
File Server Operational
90 days ago
99.96 % uptime
Today
H Drive Operational
90 days ago
99.95 % uptime
Today
R Drive Operational
90 days ago
99.95 % uptime
Today
T Drive Operational
90 days ago
99.95 % uptime
Today
User Files ? Operational
90 days ago
100.0 % uptime
Today
Sharepoint Operational
90 days ago
100.0 % uptime
Today
SnapHOA Operational
90 days ago
99.99 % uptime
Today
Action List Operational
90 days ago
100.0 % uptime
Today
Desktop (Architectural/Violations) Operational
90 days ago
100.0 % uptime
Today
Management App Operational
90 days ago
99.97 % uptime
Today
Mobile App Operational
90 days ago
100.0 % uptime
Today
Resident/Board Portal Operational
90 days ago
100.0 % uptime
Today
Satellite/Corporate Office Operational
90 days ago
100.0 % uptime
Today
Wifi ? Operational
90 days ago
100.0 % uptime
Today
Internet Operational
90 days ago
100.0 % uptime
Today
Printing Operational
90 days ago
100.0 % uptime
Today
VDI Operational
90 days ago
99.97 % uptime
Today
VPN ? Operational
90 days ago
99.95 % uptime
Today
WordPress Operational
90 days ago
100.0 % uptime
Today
AWS Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS s3-us-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-west-2 Operational
90 days ago
100.0 % uptime
Today
Jira Operational
Jira Service Management Jira Service Management Email Requests Operational
Jira Service Management Automation for Jira Operational
Jira Service Management Authentication and User Management Operational
Jira Service Management Service Portal Operational
Twilio SendGrid Degraded Performance
SendGrid API Operational
SendGrid API v2 Operational
SendGrid API v3 Degraded Performance
SendGrid Email Activity Operational
SendGrid Event Webhook Operational
SendGrid Parse API Operational
Twilio REST API Operational
Twilio SMS Operational
Twilio SMS Long Code, North America Operational
Zoom Operational
90 days ago
100.0 % uptime
Today
Zoom Zoom Chat Operational
90 days ago
100.0 % uptime
Today
Zoom Zoom Meetings Operational
90 days ago
100.0 % uptime
Today
Zoom Webhooks Operational
90 days ago
100.0 % uptime
Today
Zoom Zoom Phone Operational
90 days ago
100.0 % uptime
Today
Zoom Calling (Inbound/Outbound) Operational
Zoom SMS/MMS (Inbound/Outbound) Operational
Archived Operational
90 days ago
100.0 % uptime
Today
GRID Operational
90 days ago
100.0 % uptime
Today
Jenark Operational
90 days ago
100.0 % uptime
Today
Confluence Search Operational
Confluence View Content Operational
CodeTwo Outlook add-ins Operational
CodeTwo Signature adding (rules processing) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 3, 2025

No incidents reported today.

Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025
ATTENTION: VPN Connection Issue
Resolved - The VPN issue has been addressed, and a mass fix has been deployed to all effected machines. You may notice a momentary disconnection of the VPN (if currently connected) and network (H, R, & T) drives for about 10 seconds, but the connection should be restored shortly after. Restarting will not be necessary. If you encounter any further issues with the VPN or have any issues connecting to any network drives, please Contact Support and we will be more than happy to assist you.

As always, we thank you for your patience!
Mar 31, 16:39 PDT
Identified - We have been made aware of the ongoing issues connecting to the network (H, R, & T) drives. Upon investigation, the root cause of this issue is the VPN. We are currently working through a mass fix that will be deployed to all effected computers. We will send out an update shortly.

Thank you for your patience.
Mar 31, 15:01 PDT
Mar 30, 2025

No incidents reported.

Mar 29, 2025
Data Center Move
Completed - We are pleased to say the move to the new Data Center is complete!

All major systems are up and operational, this includes VPN, VDI and the Shared Drives. Should you still have connectivity issues to these systems, please restart your device.

Some systems may still be partially impacted, we are working diligently to bring back all features.

Thank you for your patience!
Mar 29, 10:23 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 19:00 PDT
Scheduled - March 28 @ 7pm, through Sunday, March 30, we will be migrating to a new Data Center—a move that will strengthen our infrastructure and support future expansion.

During this transition, some systems may be temporarily offline or experience degraded performance throughout the weekend. We appreciate your patience as we make these improvements to enhance reliability and efficiency.

Impacted Systems:
• Legacy Personal Action List (alist.actionlife.com) will be unavailable
• Satellite Office/Corporate Office WiFi will be unavailable
• Satellite Office/Corporate Office Printing will be unavailable
• Shared Drives (H/R/T) will be unavailable
• VDI will be unavailable
• VPN will be unavailable

Partially Impacted Systems:
• SnapHOA – Management App
o Association > Documents > Board Members/Homeowners/Tenants will be unavailable
o Violation/Architectural letters from Jenark will be unavailable
o Unit > Accounting > Statements will be unavailable
• SnapHOA – Resident Portal
o My Community > Documents will be unavailable
o Accounting > Statements will be unavailable
• SnapHOA – Board Portal
o Documents will be unavailable

Un-Impacted Systems:
• Email
• Phone System
• SnapHOA - Inspection App
Mar 28, 07:56 PDT
Mar 28, 2025
Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025
Software Enhancements to the Action Network
Completed - The scheduled maintenance has been completed.
Mar 23, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 13:00 PDT
Scheduled - As part of our ongoing commitment to improving your experience, we’re making behind-the-scenes software enhancements to the Action network, a transition from using OpenVPN to Global Protect for accessing the Action environment. These upgrades will optimize performance and ensure a smoother workflow — building on the hardware improvements we introduced recently.

What to Expect:
• Any impact should be minimal, but brief interruptions may occur
• Updates will begin today and continue through next week
• Changes will be applied automatically in the background to all PCs accessing the Action network

If you experience issues accessing key systems — such as the H, R, or T drives — for more than 30 minutes, please contact Support for assistance.

Thank you for your patience as we work to make your daily tasks more efficient!
Mar 18, 12:53 PDT
Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

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