All Systems Operational

About This Site

This Action and SnapHOA Technology Department will utilize this page to provide updates on any issues or planned outages that might affect Team Members and Residents. Please check back to this page often to receive regular updates.

If you are experiencing issues with any application, please check below to see if that program is listed as currently being affected. If it's not listed as Operational, that means that we are aware that there is an issue and we are actively working to resolve the issue and any updates we have will be provided through this site.

Uptime over the past 90 days. View historical uptime.
Databases (Sql) Operational
90 days ago
100.0 % uptime
Today
Exchange 365 (Email) Operational
90 days ago
100.0 % uptime
Today
File Server Operational
90 days ago
99.98 % uptime
Today
H Drive Operational
90 days ago
99.97 % uptime
Today
R Drive Operational
90 days ago
99.97 % uptime
Today
T Drive Operational
90 days ago
99.97 % uptime
Today
User Files ? Operational
90 days ago
100.0 % uptime
Today
Sharepoint Operational
90 days ago
100.0 % uptime
Today
SnapHOA Operational
90 days ago
99.99 % uptime
Today
Action List Operational
90 days ago
100.0 % uptime
Today
Desktop (Architectural/Violations) Operational
90 days ago
100.0 % uptime
Today
Management App Operational
90 days ago
99.97 % uptime
Today
Mobile App Operational
90 days ago
100.0 % uptime
Today
Resident/Board Portal Operational
90 days ago
100.0 % uptime
Today
Satellite/Corporate Office Operational
90 days ago
99.68 % uptime
Today
Wifi ? Operational
90 days ago
99.54 % uptime
Today
Internet Operational
90 days ago
99.68 % uptime
Today
Printing Operational
90 days ago
99.54 % uptime
Today
VDI Operational
90 days ago
100.0 % uptime
Today
VPN ? Operational
90 days ago
99.97 % uptime
Today
WordPress Operational
90 days ago
100.0 % uptime
Today
AWS Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS s3-us-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-west-2 Operational
90 days ago
100.0 % uptime
Today
Jira Operational
Jira Service Management Jira Service Management Email Requests Operational
Jira Service Management Automation for Jira Operational
Jira Service Management Authentication and User Management Operational
Jira Service Management Service Portal Operational
Twilio SendGrid Operational
SendGrid API Operational
SendGrid API v2 Operational
SendGrid API v3 Operational
SendGrid Email Activity Operational
SendGrid Event Webhook Operational
SendGrid Parse API Operational
Twilio REST API Operational
Twilio SMS Operational
Twilio SMS Long Code, North America Operational
Zoom Operational
90 days ago
99.85 % uptime
Today
Zoom Zoom Chat Operational
90 days ago
99.85 % uptime
Today
Zoom Zoom Meetings Operational
90 days ago
99.85 % uptime
Today
Zoom Webhooks Operational
90 days ago
99.85 % uptime
Today
Zoom Zoom Phone Operational
90 days ago
99.85 % uptime
Today
Zoom Calling (Inbound/Outbound) Operational
Zoom SMS/MMS (Inbound/Outbound) Operational
Archived Operational
90 days ago
100.0 % uptime
Today
GRID Operational
90 days ago
100.0 % uptime
Today
Jenark Operational
90 days ago
100.0 % uptime
Today
Confluence Search Operational
Confluence View Content Operational
CodeTwo Outlook add-ins Operational
CodeTwo Signature adding (rules processing) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 25, 2025

No incidents reported today.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025
Network/Server Maintenance - Tonight at 9PM (PDT)
Completed - The scheduled maintenance has been completed.
Apr 22, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 21:00 PDT
Scheduled - This evening from 9pm – 10pm (PDT), we will be conducting network and server maintenance.

During this time we anticipate connections to various services such as the Shared Drives (H/R/T), VDI, Corporate Office/Satellite WIFI and Printing to be interrupted. Services may continue to have degraded experiences until this maintenance period concludes.

We thank you for your patience and understanding!
Apr 22, 11:51 PDT
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025
Zoom National Service Outage
Resolved - Zoom has stated that all their services have been fully restored!
Apr 16, 15:46 PDT
Identified - We have been made aware that Zoom currently has a National outage, impacting many of it's services nationwide.
Apr 16, 12:41 PDT
Apr 15, 2025
CORPORATE TEAM MEMBERS: Network Outage
Resolved - We are pleased to announce, as of 7:50pm, that internet services have been fully restored at the Corporate office!

Thank you for you patience!
Apr 15, 19:57 PDT
Update - Our internet service provider has been onsite since this morning and has been actively working on the network issue. This issue is not only affecting Action, but other customers in the area that utilize the same provider. The internet service provider believes they should be able to get the network back online this evening, however, we will not know more until later.

Please make sure that you are subscribed to our Status Page to receive updates on your phone to help determine where you may need to work tomorrow.

Supervisors – please make sure that your team is knows how to check Status for updates. For some departments, you may need to determine if certain equipment needs to be temporarily relocated to prevent additional delays.
Apr 15, 15:11 PDT
Update - The internet service provider is onsite working on their equipment. We are hoping they will be able to provide us an update on the timeline soon.

Thank you again for your continued patience.
Apr 15, 14:11 PDT
Update - Internet services are still offline at the Corporate Office. Our internet service provider is dispatching a technician this morning. We will provide an ETA on resolution as soon as possible.

Thank you for your patience.
Apr 15, 08:19 PDT
Identified - **FOR CORPORATE TEAM MEMBERS**

Earlier this evening, the internet to the Corporate Office went offline. We immediately contacted our internet service provider, and it was determined that the outage was due to equipment outside of the Action environment.

We have been informed that a technician will be onsite on Tuesday morning. Once the technician has arrived, we are hopeful that they will be able to provide an estimate on when the issue will be resolved.

Until that time, network activity in the corporate office is unavailable. This removes the ability to access email, network drives, websites, printers, and more while physically in the office.

This will not affect any team members working in a satellite office, on-site location, or working from home.

We will provide updates as we have them.

Supervisors – as this message is being sent out quite late in the day, please reach out to your team members that were planning on being in the office in the morning to adjust as needed.

Thank you for your patience.
Apr 14, 21:29 PDT
SnapHOA - Attachments
Resolved - Earlier today, we became aware of an issue with receiving error messages in certain areas of SnapHOA – Management and My.SnapHOA regarding creating/viewing attachments. This issue has been resolved.

However, any files that have been uploaded/attached since Thursday that are still showing an error message will need to be reuploaded in order to view.

Thank you for your patience.
Apr 15, 13:51 PDT
Identified - We are aware that there is an issue in certain areas of SnapHOA regarding uploading/downloading attachments (including, but not limited to, attachments to Work Orders, Violations, and Profile Questions).

We are investigating and expect to have the issue resolved shortly.

Thank you for your patience.
Apr 15, 12:57 PDT
Apr 14, 2025
Support Request Emails (IT, Accounting, QA, and Corporate Billing Help)
Resolved - We are happy to report that all previously submitted support request emails for new issues and updates have now processed and have either created new requests or updated existing ones.

Thank you so much for your patience.
Apr 14, 21:10 PDT
Identified - Earlier today, we became aware that all emails sent to a Jira Queue (including IT, Accounting, Corporate Billing, and QA) have not been populating in the Jira website since Wednesday, April 9th.

This includes emails sent directly to:
• support@actionlife.com or help@actionlife.com
• accountinghelp@actionlife.com
• corporatebillinghelp@actionlife.com
• qamailers@actionlife.com

This means that any new support requests created via email or any responses/updates to support requests added via email have NOT been received by the team tasked with resolving your issue.

Any issues created and updated through the Contact Support Link have been received.

All of the Jira Queues are now accepting new messages and updates. However, we are still working with Jira to get the historical submissions created since Wednesday to process correctly so that support requests can be updated correctly. If you have not received a support request number (IT-#####, QA-####, ACCT-####, CB-####), that email has not been received yet.

We apologize for the issues and frustration this has caused. We will provide an update as soon as we have one.

Thank you for your patience.
Apr 14, 18:14 PDT
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

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